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Privacy Policy

Last updated: 4 September 2026

This Privacy Policy explains how Arady For Trading and Services W.L.L. collects, uses, stores, shares and protects your personal data when you use arady.qa, the Arady progressive web app (PWA) and the services provided through them (together, the "Platform"), and when you interact with our official social media channels.

It is written to comply with Law No. 13 of 2016 Concerning Personal Data Privacy Protection of the State of Qatar (the "PDPPL") and its implementing regulations, and it forms part of our Terms and Conditions. By creating an account or using the Platform, you confirm that you have read and understood this Privacy Policy.

1. Who we are

1.1 Arady For Trading and Services W.L.L. ("Arady", "we", "us", "our") is a limited liability company registered in the State of Qatar under Commercial Registration No. 185904, with its registered address at Zone 51, Street 787, Building No. 34, Floor 1, Apartment 16, Doha, State of Qatar.

1.2 Arady is the controller of the personal data described in this Privacy Policy, which means we decide why and how it is processed.

1.3 Privacy questions and requests: [email protected]. Phone and WhatsApp: +974 3301 1013, Sunday to Thursday, 8:00 AM to 6:00 PM.

2. Scope

2.1 This Privacy Policy applies to everyone who visits or uses the Platform, whether as a guest, a registered Buyer, or a property Owner who lists or promotes a property.

2.2 Real estate agents and companies on Enterprise packages are also covered by this Privacy Policy for the personal data of their staff, alongside the data protection terms of their Enterprise Agreement.

2.3 Arady operates the Instagram account @arady.qa and other official social media channels (the "Media Channels"). Instagram and similar platforms are operated by third parties under their own privacy policies. This Privacy Policy covers only what Arady does with data on those channels, such as publishing Listing content.

2.4 The Platform is available as a website and as a progressive web app (PWA) installed from your browser. Arady does not currently publish a native app on the Apple App Store or Google Play.

3. Definitions

  • Account: the registered user account you create on the Platform.
  • Listing: an advertisement for a property offered for sale, published through an Account.
  • Promotion: a paid Silver or Gold placement purchased through the Platform.
  • Personal Data: any information relating to an identified or identifiable natural person, as defined in the PDPPL.
  • Verification Data: the documents and information we collect to confirm your identity and your ownership of a property, described in clause 4.2.
  • Service Provider: a third party that processes Personal Data on our behalf.
  • Usage Data: data collected automatically when you use the Platform.
  • User Content: material you upload or create on the Platform, including photographs, videos, plans, descriptions and highlight labels.

4. Data we collect

4.1 Account and contact data. When you register or use the Platform we collect your full name, email address and mobile number. We verify your mobile number (and, where used, your email address) by one-time passcodes (OTP), and we keep a record of OTP delivery and verification results for security.

4.2 Verification Data.

  • Free Listings: your mobile number is verified by OTP. We may, at our discretion, ask you to prove ownership of a property, but we are not obliged to.
  • Silver and Gold Listings: before or as part of the Photography Session we verify the property and your ownership. To do this we sight and record your title deed and your Qatar ID (QID), and we keep a record of the verification, which may include the documents or copies of them, the date, the property and the team member who carried it out. These documents contain your QID number, date of birth, nationality and property details.
  • We use Verification Data only to confirm ownership, prevent fraud, resolve disputes and meet legal obligations. We do not use it for marketing and we never publish it.

4.3 Listing data. The property details you enter (type, location and address, size, price, description, features and ownership type), the photographs, videos, plans and highlight labels you upload, and the photographs produced in your Photography Session. Listing data is published on the Platform and, as described in the Terms and Conditions, may also be published on the Media Channels and on third-party portals.

4.4 Inquiry data. When you contact an Owner through the Platform (call, WhatsApp or inquiry form), we collect your name, contact details and message, and we record that the inquiry was made.

4.5 Order and payment data. Payments are processed by SkipCash, a payment gateway licensed by the Qatar Central Bank. SkipCash collects your card details directly. Arady never receives or stores your full card number, expiry date or security code. We receive and keep the order reference, amount, date and time, payment status, payment method type and a masked card identifier (such as the last four digits), together with refund records.

4.6 Communications. Emails, WhatsApp messages, calls and support requests you exchange with us, including the contact logs we keep to schedule Photography Sessions and to assess refund requests under the Refund Policy.

4.7 Usage and device data. IP address, browser type and version, device type and identifiers, operating system, pages visited, dates, times and duration of visits, referring and exit pages, clickstream, search queries within the Platform and diagnostic data.

4.8 Location data. With your permission, the approximate location of your device, used to show properties near you. You can withdraw this permission in your browser or device settings at any time.

4.9 Camera and photo library. With your permission, access to your camera or photo library so you can upload photographs to a Listing. You can withdraw this permission in your browser or device settings at any time.

4.10 Data from other sources. Our analytics and advertising partners (section 12) provide us with aggregated performance and audience data. We do not buy Personal Data from data brokers.

5. Cookies and similar technologies

5.1 We use cookies, pixels, tags and scripts to run the Platform, keep you signed in, remember your preferences, measure performance and, with your consent where required, show relevant advertising.

5.2 Types we use:

  • Strictly necessary: session, security, bot detection by Cloudflare Turnstile and load balancing.
  • Preferences: language and saved settings.
  • Analytics: Google Analytics and Microsoft Clarity.
  • Advertising: Google Ads and Meta pixels.

5.3 You can block or delete cookies through your browser settings. Blocking strictly necessary cookies may stop parts of the Platform from working.

6. How we use your data

6.1 We use Personal Data to:

  • create and manage your Account, verify your mobile number and keep your Account secure;
  • publish and manage Listings and connect Buyers with Owners;
  • verify ownership of properties promoted with Silver or Gold placements, and prevent fraudulent or duplicate Listings;
  • process Orders, deliver Promotions, schedule and carry out Photography Sessions, and handle refunds and billing questions;
  • contact you about your Account, Listings, Promotions, Photography Sessions, payments and changes to our terms;
  • respond to your inquiries, support requests and complaints;
  • send marketing communications with your consent (section 7);
  • analyze how the Platform is used, measure campaigns, and improve our products and content;
  • compile property market statistics and reports from Listing data in aggregated or anonymized form;
  • detect, prevent and address security threats, automated abuse and fraud;
  • comply with the laws of the State of Qatar, respond to lawful requests from authorities, and establish, exercise or defend legal claims.

7. Marketing communications

7.1 We send marketing emails, SMS, WhatsApp messages or push notifications only with your prior express consent, which you can give at registration or later.

7.2 You can withdraw consent at any time by using the unsubscribe link in any marketing email, replying STOP to an SMS or WhatsApp message where available, changing your Account settings, or emailing [email protected]. Withdrawal does not affect service messages about your Account, Listings, Promotions or payments, or the lawfulness of processing carried out before withdrawal.

7.3 Where permitted, we may use your email address and phone number in hashed form to build custom and lookalike audiences with Google and Meta so that our advertising reaches relevant people. You can object to this at any time by contacting us.

8. How we share your data

8.1 Service Providers. We share Personal Data with providers that process it on our behalf under contracts that limit them to our instructions:

  • SkipCash: payment processing and refunds.
  • Amazon Web Services (AWS): hosting, storage and backups, and delivery of OTP codes and transactional messages through providers integrated with AWS.
  • Cloudflare: content delivery, web application firewall, bot detection (Turnstile) and performance services.
  • Google: analytics (Google Analytics), advertising (Google Ads) and maps.
  • Meta: advertising (Meta Ads and Meta Pixel), Instagram and WhatsApp messaging.
  • Mailchimp (Intuit): newsletters and marketing emails.
  • Microsoft Clarity: website usage analytics and session replay.
  • Photographers and field staff: our employees or contracted photographers receive your name, phone number, property address and appointment details to carry out the Photography Session and the verification.

8.2 Other users. When you inquire about a Listing, your name, contact details and message are shared with the Owner. When you list a property, the contact route you enable (call, WhatsApp or inquiry form) makes your contact details available to Buyers who use it. We are not responsible for how other users use information you share with them; see the Terms and Conditions.

8.3 Public content. Listing data and photographs are public. They may be published on the Platform, on the Media Channels, in Arady marketing material and market reports, and on third-party portals, and they may be indexed by search engines. Your name, contact details and Verification Data are never published.

8.4 Partners, advisers and successors. We may share data with our partners, affiliates and professional advisers (lawyers, accountants and auditors) under confidentiality obligations, and with a buyer or successor in a merger, acquisition, financing or reorganization, who must honor this Privacy Policy.

8.5 Legal. We disclose Personal Data where required by the laws of the State of Qatar, a court order or a competent authority, to enforce our terms, or to protect the rights, property or safety of Arady, our users or the public.

8.6 We do not sell Personal Data.

9. Legal basis for processing

9.1 Under the PDPPL we process Personal Data on the following grounds:

  • your consent, including for marketing, location, camera access and non-essential cookies;
  • the need to perform our contract with you (the Terms and Conditions and your Orders), including Account management, Listings, Promotions and Photography Sessions;
  • our legitimate purposes, provided they do not override your rights, including securing the Platform, preventing fraud, verifying promoted properties, analytics and improving our services;
  • compliance with our legal obligations under Qatari law, including accounting and tax record-keeping and responding to competent authorities.

10. Data retention

10.1 Account data: for as long as your Account is open, then up to 12 months to handle follow-up questions, disputes and legal obligations.

10.2 Verification Data (title deed and QID records): for as long as the related Account or Promotion is active and for up to 5 years afterwards for fraud prevention, dispute resolution and legal claims, then securely deleted.

10.3 Listing data and photographs: Listings you delete are removed from public view promptly. Copies may be retained in our records and market datasets and, as set out in the Terms and Conditions, photographs and Listing content may continue to be used under the license you grant us.

10.4 Inquiry and communication data: up to 2 years from the last interaction, or longer where needed for a dispute or legal claim.

10.5 Order and payment records: for the period required by Qatari accounting, tax and commercial record-keeping rules.

10.6 Usage Data: generally up to 26 months in analytics tools and shorter in server logs, unless needed for a security investigation.

10.7 Backups: residual copies may remain in backups for a limited period after deletion and are not used for any other purpose.

10.8 When data is no longer needed it is securely deleted or anonymized.

11. International transfers

11.1 We host the Platform on AWS and use Service Providers that may store or process data on servers outside the State of Qatar.

11.2 Under the PDPPL we transfer Personal Data outside Qatar only where the recipient provides an adequate level of protection, through contractual commitments, security measures and, where relevant, certifications. You can ask us for more information about these safeguards.

12. Analytics, advertising and security services

12.1 Google Analytics measures how the Platform is used. You can opt out with the Google Analytics Opt-out Browser Add-on or through your browser cookie settings. Google's privacy policy: https://policies.google.com/privacy.

12.2 Google Ads and Meta Ads. We use remarketing and conversion tracking to show relevant ads on Google and Meta platforms after you visit the Platform. Manage Google ad settings at https://adssettings.google.com and Meta ad preferences in your Facebook or Instagram settings. Meta's privacy policy: https://www.facebook.com/privacy/policy.

12.3 Microsoft Clarity records how visitors interact with pages (clicks, scrolling and movement) to improve usability. Personal information in form fields is masked. Microsoft's privacy statement: https://privacy.microsoft.com.

12.4 Cloudflare Turnstile and firewall. To protect the Platform from bots and abuse, Cloudflare processes technical signals such as your IP address, browser user agent, TLS fingerprint and the site identifier. Turnstile runs invisibly, without a visible challenge. Cloudflare's privacy policy: https://www.cloudflare.com/privacypolicy.

12.5 SkipCash. Your payment is completed on SkipCash's checkout under its own privacy policy, available on SkipCash's website.

13. Data security

13.1 We protect Personal Data with encryption in transit (TLS) and at rest, firewalls and bot protection, OTP verification, access controls that limit data access to staff who need it, logging, regular security reviews, and confidentiality obligations for staff and contractors.

13.2 Verification Data is stored with restricted access, whether held online or offline, and is never shared with other users.

13.3 No internet transmission or storage is completely secure. If a personal data breach is likely to cause serious harm to you, we will notify the competent authority and the affected individuals as required by the PDPPL.

14. Your rights

14.1 Under the PDPPL you may:

  • access the Personal Data we hold about you and receive a copy;
  • ask us to correct inaccurate or incomplete data;
  • ask us to delete your data, subject to legal retention requirements;
  • object to processing for direct marketing, and withdraw consent at any time;
  • ask us to stop processing that is unnecessary, excessive or discriminatory;
  • receive your data in a structured, commonly used, machine-readable format;
  • lodge a complaint with the competent data protection authority in the State of Qatar (currently the Compliance and Data Protection Department of the National Cyber Security Agency).

14.2 To exercise these rights, email [email protected] from the email address on your Account. We may ask you to verify your identity. We respond within the time required by law and normally within 30 days.

15. Children

15.1 The Platform is intended for adults aged 18 or over. We do not knowingly collect Personal Data from anyone under 18 and we do not verify age. If you believe a child has provided us with data, contact us and we will delete it.

16. Property information

16.1 Listing information, prices, valuations and market data on the Platform are provided by users or compiled by Arady for general information only and are not professional advice. See the Terms and Conditions for the full disclaimer.

17. Third-party links

17.1 The Platform contains links to third-party websites and services, including SkipCash, Google Maps and social media. We do not control them and are not responsible for their content or privacy practices. Review their policies before providing any data.

18. Changes to this Privacy Policy

18.1 We may update this Privacy Policy from time to time. The current version, with its "Last updated" date, is always available on the Platform. For material changes we will notify registered users by email or by a notice on the Platform. Continued use after the effective date means you accept the updated Privacy Policy.

19. Governing law

19.1 This Privacy Policy is governed by the laws of the State of Qatar. Any dispute is subject to the exclusive jurisdiction of the competent courts of the State of Qatar.

20. Contact

Arady For Trading and Services W.L.L. (أراضي للتجارة والخدمات ذ.م.م.)

Commercial Registration No. 185904

Zone 51, Street 787, Building No. 34, Floor 1, Apartment 16, Doha, State of Qatar

Email: [email protected] | Website: https://arady.qa

Phone and WhatsApp: +974 3301 1013 (Sunday to Thursday, 8:00 AM to 6:00 PM)