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Refund Policy

Last updated: 4 September 2026

This Refund Policy applies to Silver and Gold Promotions purchased by property Owners through arady.qa. It forms part of the Arady Terms and Conditions. It does not apply to Agents and Companies, whose Enterprise Agreement sets out its own terms.

1. Our commitment

1.1 Every Silver and Gold Promotion includes a professional Photography Session. We commit to contacting you to schedule that session within 48 hours of your Order (the "Contact Window").

1.2 The Contact Window starts at the date and time your payment is completed (the transaction timestamp on your receipt) and runs across Working Days only. Working Days are Sunday to Thursday, excluding official public holidays in the State of Qatar. Hours that fall on a Friday, Saturday or public holiday are not counted: the clock pauses at the start of a non-working day and resumes at the same time on the next Working Day.

1.3 Examples:

  • Order placed on Sunday at 8:00 PM: we will contact you by Tuesday at 8:00 PM.
  • Order placed on Thursday at 8:00 PM: Friday and Saturday do not count, so we will contact you by Monday at 8:00 PM.
  • Order placed on Friday at 3:00 PM: the clock starts at 12:00 AM on Sunday, so we will contact you by the end of Monday (11:59 PM).

2. When you can request a refund

2.1 You are entitled to a refund only if Arady has not contacted you to schedule your Photography Session by the end of the Contact Window.

2.2 "Contact" means any attempt by Arady to reach you using the mobile number, WhatsApp or email address on your Account, whether or not you answer or reply. Our call, message and email logs are the record of contact. An unanswered call or an unread message counts as contact.

2.3 It is your responsibility to keep the contact details on your Account accurate and to be reachable during the Contact Window. If we cannot reach you because your details are wrong, your phone is off or unreachable, or you do not respond, you are not entitled to a refund.

3. What is refunded

3.1 If the condition in clause 2.1 is met, we will refund the full amount of the Order, meaning every Promotion purchased in that checkout transaction, even if only one of them was affected.

3.2 The Promotions in the refunded Order are canceled and removed from your Account, and any Silver or Gold placement already applied is withdrawn. Your Listing stays live as a free Listing.

4. How to request a refund

4.1 Email [email protected] or message us on WhatsApp at +974 3301 1013 with your Order number, the name on the Account, and the date and time of the transaction.

4.2 Requests must be submitted within 14 days after the Contact Window ends. Requests made after this period will not be accepted.

4.3 We will check our contact logs and confirm the outcome to you within 5 Working Days.

5. How refunds are paid

5.1 Approved refunds are paid to the original card or payment method used for the Order. We cannot refund to a different card, account or person.

5.2 Refunds are processed through our payment gateway, SkipCash, and normally reach your card within 7 to 14 days from approval. The exact timing depends on SkipCash and your card issuer and is outside our control.

5.3 Once we have initiated the refund and sent you confirmation, our refund obligation is fulfilled. Any further delay in the funds appearing on your statement must be taken up with your bank or card issuer.

5.4 If the original card has expired or been canceled, tell us before we initiate the refund. We may ask for evidence before processing a refund to an alternative method.

6. What is not refundable

6.1 Apart from the case in section 2, all Orders are final. Refunds are not available for:

  • change of mind, or no longer needing the Promotion;
  • the property being sold, withdrawn or delisted (move the Promotion to another Listing instead);
  • dissatisfaction with the number of views, inquiries or offers, or with the position of your Listing;
  • a Photography Session that was scheduled but could not take place because access was not provided or you did not attend;
  • dissatisfaction with the photographs after a session has been completed;
  • a Promotion that has expired, in whole or in part;
  • Promotions canceled because of a breach of the Terms and Conditions, including Listings posted by agents through Owner Accounts;
  • a Silver or Gold Promotion canceled because you could not provide the title deed and Qatar ID needed to verify the property;
  • Accounts closed at your request.

7. Duplicate or erroneous charges

7.1 If a technical error results in you being charged more than once for the same Order, or in an amount different from the total displayed at checkout, contact us and we will correct it. Corrections of billing errors are handled outside this Refund Policy and are not subject to the conditions above.

8. Chargebacks

8.1 Please contact us before raising a dispute with your bank. Chargebacks raised for Orders delivered in accordance with the Terms and Conditions may lead to suspension of your Account.

9. Contact

Arady For Trading and Services W.L.L., Commercial Registration No. 185904

Zone 51, Street 787, Building No. 34, Floor 1, Apartment 16, Doha, State of Qatar

[email protected] | +974 3301 1013 (phone and WhatsApp, Sunday to Thursday, 8:00 AM to 6:00 PM)